AI in customer service: 11 ways to automate support

What is Automated Customer Service? A Quick Guide It can provide details about a customer—such as who they are, previous complaints, demographics, and their purchases—and send them to customer service agents beforehand for proper processing. Processing refunds involves dealing with different customer banking platforms and accounts. So, instead of doing it manually, you can use […]

200+ Bot Names for Different Personalities

365+ Best Chatbot Names & Top Tips to Create Your Own 2024 If you’ve created an elaborate persona or mascot for your bot, make sure to reflect that in your bot name. Oberlo’s Business Name Generator is a more niche tool that allows entrepreneurs to come up with countless variations of an existing brand name […]

Natural Language Processing Chatbot: NLP in a Nutshell

What Is an NLP Chatbot And How Do NLP-Powered Bots Work? NLP for conversational AI combines NLU and NLG to enable communication between the user and the software. Natural language generation (NLG) takes place in order for the machine to generate a logical response to the query it received from the user. It first creates […]